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Customer Care

We hope to provide an oustanding shopping experience and excellent customer service. 

Pricing

All pricing on this website is quoted in Australian Dollars. Denim Baby is not currently registered for GST. 

 

Returns and Exchanges

If your purchase is not what you expected, or you believe it is not of suitable quality, we will welcome any returns for a full refund, credit or exchange excluding postage charges within 14 days. Please note it will be the buyer's obligation to cover all additional postage costs. unless goods are deemed faulty.

Goods must be returned in original condition, with all tags and packaging in tact.

We can't accept seasonal items after the season has ended or sale items that are no longer stocked for change-of-mind.

We reserve the right to refuse a product that does not meet these requirements.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Security and Privacy 

Denim Baby holds no transaction information as all online payments are made through Paypal or you bank, so your security is assured.

While the collection of certain information such as your email address and delivery address is crucial for completion of orders, Denim Baby will never provide these details to any third party unless required to do so by law. Personal information is stored in a secure manner and will only be used for the purpose for which you have provided it.

All transactions are handled using a SSL (Secure Sockets Layer) service, ensuring your personal details are safe. 

Should you have any concerns whatsoever, please contact us directly using our 'Contact Us' page.


Copyright

The Denim Baby website and images are protected through Australian copyright laws. The material contained in this website may not be reproduced, copied or re-used, unless permitted by Denim Baby to do so.